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SIP for Enterprise Contact Center

The Challenge

The largest provider of campsite reservations in North America changed ownership and had to deploy new IP telephony equipment and carrier services to support over 3+ million callers into their nationwide contact centers. The customer desired to improve cost and control of call flows while integrating more advanced telephony technologies.

The Solution

Subsidium Technologies was engaged early on to collaborate with the customer and their preferred telephony vendor to ensure we found the right carrier for their needs. To accommodate more control over call flows, Subsidium assisted the customer to become their own Toll-Free Responsible Organization. Subsequently, we designed and delivered high-capacity SIP connections over diverse fiber providers to ensure maximum reliability. Finally, we leveraged our market knowledge to deliver the most competitive pricing available for Toll Free services from a tier-one carrier.

The Return

  • Reduced Costs for Toll Free Services
  • Increased Call Capacity & Diversity
  • Gained greater control over calls with Resporg Services l Employed pioneering technology to improve efficiency

Working closely with the customer afforded us the ability to streamline the process of selection and implementation of the proposed solution. This yielded the customer an innovative solution with more control and lower cost.