Unified communications and IP-based services have been saving businesses a lot of money. A survey conducted in January by Siemens Enterprise Communications revealed that IP-based communications can save companies up to 43 percent annually, according to Network World.
In a recently issued white paper sponsored by Integrated Research, author Sue Bradshaw explained that one of unified communications' primary goals that makes it so affordable and appealing is that it simplifies processes across many different types of media, according to the website.
"For example, you can receive a voicemail message and choose to access it through e-mail or cell phone," Bradshaw wrote. "If the sender is online according to presence information and currently accepts calls, the response can be sent immediately through a cell, [instant messaging] or video call. Alternatively, it may be sent as a non real-time message like email. In just describing one 'simple' user interaction within [unified communications,] we have already mentioned six technologies."
It's important to note that these systems typically don't replace old private branch exchanges (PBX), rather, they are integrated together. Of the roughly 1,000 businesses across the world that responded to the Siemens survey, 91 percent said that they were running a hosted IP-based infrastructure with their legacy PBX.
Businesses that are looking to save money and improve their communications systems should look into multiprotocol label switching (MPLS), voice over IP (VoIP) telephony and session initiation protocol (SIP) trunking. Because integration can be complex, and there are many different service providers on the market, companies should reach out to Subsidium Technologies, a leading telecommuncations consulting agency.
Subsidium's experts can help with procurement and project management, as well as post implementation training. Because these hosted telecom solutions combine many different service costs, Subsidium also offers billing review and contract compliance analysis.