Posts by subsid5_wp

Subsidium Technologies Is Hiring an Account Manager

August 14th, 2017 Posted by Careers No Comment yet

Immediate opening for a full time Account Manager within a dynamic and fast growing telecom agency 15 year old company based in Clifton Park, NY. Our company is stable, profitable and has earned an outstanding reputation in the industry for integrity and top talent. We offer an excellent work environment and competitive compensation for the right candidate, who is a team player with the great passion to succeed.

The Account Manager manages the communication and order flow for our customer base.  The primary responsibilities include providing support for customers, by developing and managing timelines and day to day activities (order, billing and trouble ticket resolution); managing project priorities and risks; communicating to key stakeholders and team members; developing processes and procedures for high-volume order entry and order flow; and, managing vendor & customer relationships. Manages lifecycle of assigned accounts. The Account Manager will also provide product support and serve as first point of contact all escalations. 

Education/Experience & Other Minimum Qualifications Required:

The minimum qualifications below are representative of the knowledge, skill and ability necessary for an individual to preform each essential duty satisfactorily. Reasonable amounts of training are provided.

1.       Experience in the telecommunications (voice and data) field (preferred)

2.       Minimum of 2 years’ experience in customer service

3.       Excellent organizational and time management skills

4.       Excellent communication, presentation, writing and editorial abilities

5.       Ability multi-task in a dynamic, fast paced environment, work effectively under pressure

6.       Proficiency in computer usage, internet and Microsoft Office suite of applications

7.       Ability to work within a cooperative team environment as well as perform assignments autonomously

8.       Excellent customer relations and communications skills and experiences.

9.       Must have the ability to learn supplier specific systems and industry specific software programs

10.   Some travel required

11.   Must have the ability to work independently 

This Salaried position offer comprehensive benefits including healthcare coverages, paid time off, 401K and bonus programs.

We are an equal opportunity employer.

Telephony Consolidation & DID aggregation for Global Manufacturer

March 29th, 2017 Posted by Case Studies No Comment yet

Telephony Consolidation & DID aggregation for Global Manufacturer

The Challenge

A leading manufacturer of protective industrial products was relocating its headquarters to Albany, NY. The company wanted to take this opportunity to overhaul their communications network and telephony infrastructure company wide. Their goal was to leverage new technology to centralize resources, reduce costs, and improve their communications network.

The Solution

Subsidium Technologies was engaged to review current telecom assets and develop a plan. After assessing the currently topology, Subsidium designed and delivered a private MPLS network combined with centralized telephony infrastruc- ture and telephone number aggregation. We implemented diverse carrier fiber to support the MPLS, SIP, and Internet services.

The Return

  • Improved operational efficiency through centralization of resources.
  • Reduction in telephony infrastructure costs by implementing SIP/MPLS service. l Improved reliability of service with Fiber & Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Leveraging the extensive industry knowledge and experience of Subsidium, the customer was able to build a next generation communications network while reducing overall costs.

SIP/MPLS dynamic for $3B Grocery Retail Enterprise

March 29th, 2017 Posted by Case Studies No Comment yet

The Challenge

A $3B Grocery Retailer in the northeast was seeking to reduce costs, improve reliabilityandimprovecontroloveritstelecommunicationsassets. Theretailer maintained the typical telecommunications footprint in the stores with a T1 for data and analog lines for voice. In the course of building a datacenter, they were seeking to maximize redundancy for improved network reliabil- ity.

The Solution

Partnering with Subsidium, the retailer was able to develop and execute a detailed plan that leveraged several technologies to deliver a reliable, next generation network, at an optimal price. Starting with stores, we worked with the carrier and the customer’s telephony vendor to reduce the number of analog lines with a migration to dynamic SIP/MPLS service. Additionally, we diversified the allocation of stores to carrier points of presence and edge routers. At the customer’s data center, we delivered diverse fiber paths’ combined with wireless Microwave access service to support the MPLS and company headquarters.

The Return

  • Significant Reduction in Analog Lines with dynamic SIP/MPLS service.
  • Elimination of higher switched usage costs with converged implementation.
  • Improved diversification of service with Fiber, Microwave, and Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Working closely with the customer and its vendors streamlined the process of design, selection and implementation of the converged communications network. This yielded the customer an innovative solution with greater reliability, more control and lower cost.

SIP for Enterprise Contact Center

March 29th, 2017 Posted by Case Studies No Comment yet

SIP for Enterprise Contact Center

The Challenge

The largest provider of campsite reservations in North America, changed ownership and had to deploy new IP telephony equipment and carrier services to support over 3+ million callers into their nationwide contact centers. The customer desired to improve cost and control of call flows while integrating more advanced telephony technologies.

The Solution

Subsidium Technologies was engaged early on to collaborate with the customer
and their preferred telephony vendor to ensure we found the right carrier for their needs. To accommodate more control over call flows, Subsidium assisted the customer to become their own Toll Free Responsible Organization. Subsequently, we designed and delivered high capacity SIP connections over diverse fiber providers to ensure maximum reliability. Finally, we leveraged our market knowledge to deliver the most competitive pricing available for Toll Free services from a tier one carrier.

The Return

  • Reduced Costs for Toll Free Services
  • Increased Call Capacity & Diversity
  • Gained greater control over calls with Resporg Services l Employed pioneering technology to improve efficiency

Working closely with the customer afforded us the ability to streamline the process of selection and implementation of the proposed solution. This yielded the customer an innovative solution with more control and lower cost.

What to Think About Before You Move to the Cloud

March 29th, 2017 Posted by Case Studies No Comment yet

Click here for a Subsidium case study on moving to the cloud!