Monthly Archives: March, 2017

Telephony Consolidation & DID aggregation for Global Manufacturer

March 29th, 2017 Posted by Case Studies No Comment yet

Telephony Consolidation & DID aggregation for Global Manufacturer

The Challenge

A leading manufacturer of protective industrial products was relocating its headquarters to Albany, NY. The company wanted to take this opportunity to overhaul their communications network and telephony infrastructure company wide. Their goal was to leverage new technology to centralize resources, reduce costs, and improve their communications network.

The Solution

Subsidium Technologies was engaged to review current telecom assets and develop a plan. After assessing the currently topology, Subsidium designed and delivered a private MPLS network combined with centralized telephony infrastruc- ture and telephone number aggregation. We implemented diverse carrier fiber to support the MPLS, SIP, and Internet services.

The Return

  • Improved operational efficiency through centralization of resources.
  • Reduction in telephony infrastructure costs by implementing SIP/MPLS service. l Improved reliability of service with Fiber & Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Leveraging the extensive industry knowledge and experience of Subsidium, the customer was able to build a next generation communications network while reducing overall costs.

SIP/MPLS dynamic for $3B Grocery Retail Enterprise

March 29th, 2017 Posted by Case Studies No Comment yet

The Challenge

A $3B Grocery Retailer in the northeast was seeking to reduce costs, improve reliabilityandimprovecontroloveritstelecommunicationsassets. Theretailer maintained the typical telecommunications footprint in the stores with a T1 for data and analog lines for voice. In the course of building a datacenter, they were seeking to maximize redundancy for improved network reliabil- ity.

The Solution

Partnering with Subsidium, the retailer was able to develop and execute a detailed plan that leveraged several technologies to deliver a reliable, next generation network, at an optimal price. Starting with stores, we worked with the carrier and the customer’s telephony vendor to reduce the number of analog lines with a migration to dynamic SIP/MPLS service. Additionally, we diversified the allocation of stores to carrier points of presence and edge routers. At the customer’s data center, we delivered diverse fiber paths’ combined with wireless Microwave access service to support the MPLS and company headquarters.

The Return

  • Significant Reduction in Analog Lines with dynamic SIP/MPLS service.
  • Elimination of higher switched usage costs with converged implementation.
  • Improved diversification of service with Fiber, Microwave, and Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Working closely with the customer and its vendors streamlined the process of design, selection and implementation of the converged communications network. This yielded the customer an innovative solution with greater reliability, more control and lower cost.

SIP for Enterprise Contact Center

March 29th, 2017 Posted by Case Studies No Comment yet

SIP for Enterprise Contact Center

The Challenge

The largest provider of campsite reservations in North America, changed ownership and had to deploy new IP telephony equipment and carrier services to support over 3+ million callers into their nationwide contact centers. The customer desired to improve cost and control of call flows while integrating more advanced telephony technologies.

The Solution

Subsidium Technologies was engaged early on to collaborate with the customer
and their preferred telephony vendor to ensure we found the right carrier for their needs. To accommodate more control over call flows, Subsidium assisted the customer to become their own Toll Free Responsible Organization. Subsequently, we designed and delivered high capacity SIP connections over diverse fiber providers to ensure maximum reliability. Finally, we leveraged our market knowledge to deliver the most competitive pricing available for Toll Free services from a tier one carrier.

The Return

  • Reduced Costs for Toll Free Services
  • Increased Call Capacity & Diversity
  • Gained greater control over calls with Resporg Services l Employed pioneering technology to improve efficiency

Working closely with the customer afforded us the ability to streamline the process of selection and implementation of the proposed solution. This yielded the customer an innovative solution with more control and lower cost.

What to Think About Before You Move to the Cloud

March 29th, 2017 Posted by Case Studies No Comment yet

Click here for a Subsidium case study on moving to the cloud!