Learn More About Subsidium Technologies

ABOUT US

HONEST & UNBIASED APPROACH

Contact any carrier directly and their representative will readily communicate a canned company story, including their list of Fortune 500 clients, and how their products are the best in the world. Wouldn’t you rather have an industry veteran listen to your needs and offer an unbiased perspective?

At Subsidium we offer customers ability to gain honest insight into every major telecommunications service provider and understand the strengths and weaknesses of each. At Subsidium Technologies we believe there is no need for sales pitch, we simply draw upon decades of industry experience and present which carriers and technologies are right for your business.

COMMITTED TO YOUR SUCCESS

Carriers account executives are driven by quota pressure to bring in new business leaving little time to support customers beyond the initial sale. Despite their best intentions, the relationship with a customer is concentrated around contract signatures, because that’s how they are compensated. Ever feel abandoned when you needed help…that won’t happen at Subsidium Technologies.

Subsidium Technologies is compensated by a small percentage of our customers’ monthly billings over the life of the contract. It is in our best interest to do everything we can to keep our customers happy and successful…just ask them.

SINGLE POINT OF CONTACT

Getting telecommunications proposals and quotes can be a time consuming and frustrating process. At Subsidium Technologies, we will be your single point of contact and do the work for you. We draw on over two decades of experience and forty different service providers to provide the solution that best fits your business needs and budget. Whether those needs are met by a single or multiple carriers ,Subsidium Technologies will serve as your single point of contact to deliver the right solution for your business.

EVER-CHANGING TECHNOLOGY

We are continuously educating ourselves on the technological advances of each carrier being mindful of their strengths and weaknesses, so we can provide measurable comparisons to our customers. This affords our customers with the ability to make informed decisions about the technologies that can drive value to their bottom line. Conversely, our guidance will shield customers from adopting technologies that are not market proven and could potentially cripple their business.

WE BUILD RELATIONSHIPS

Difficult economic times combined with an array of mergers & acquisitions only add to the high turnover rate of carrier account managers, making it almost certain they won’t last the term of your telecommunications contract. How many times do you want to explain your business and its telecommunications needs to your service providers?

Our loyal staff have been with us for almost a decade ensuring our customers have a team who understands their business, people, and communication services.

BETTER PRICING & CONTRACT TERMS

Carrier sales representatives would have customers believe that as direct employees they can secure the best pricing. In contracting, direct sales representatives are taught and paid to maximize the term and volume commitments of your contracts in order to maximize revenue and preclude customers from displacing any services over the term.

Our expert consultants have years of industry experience – we know what the carriers know – the difference is that we work for you. We can always secure the same pricing from carriers, but more often than not we deliver better pricing. Additionally, we negotiate favorable terms and volume commitments.

ACCOUNTABILITY

Today’s carriers provide very little customer care for services that are vital to your business. In a measure to cut cost and do more with less, carriers have outsourced many core processes essential to ordering, provisioning, and support. How much time do you have to chase carriers for billing and service problems?

We treat every customer’s need as if it were our own. Our team holds itself to a high standard managing every issue we are tasked with until we achieve the desired result.

SERVICES

COMMUNICATION

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RAPID & RELIABLE

Satisfying your needs.

CLOUD

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THE NEXT FRONTIER

We help you get to the Web.

COLLABORATION

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CONFERENCING

It's all about productivity.

CONNECTIVITY

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RELIABLE & AFFORDABLE

Telecommunications matters -- and we know it.

Vendor Portfolio

MEET OUR TEAM

JOHN BOVA

Managing Partner

John Bova is co-founder and managing partner of Subsidium Technologies, Inc. He is a seasoned executive with over 22 years of experience in the telecommunications industry.

Prior to founding Subsidium Technologies, John served as a successful account executive with Cable & Wireless USA. While at this leading global telecommunications enterprise, he provided customers throughout the New York City area with a wide range of voice services. John ranked in the top tier of national salespeople throughout his tenure at the firm, and was a three-time recipient of Cable & Wireless USA’s “Salesman of the Month” award.

John went on to experience additional success at international telecommunications firm Metromedia/LDDS, where he worked with his New York City-based clients to develop the best voice service solutions for their needs and budgets. He was again recognized for his customer focus, talent and drive at this organization.

Despite his standout track record of success at two worldwide telecommunications firms, John knew he could better service clients as a business owner. He saw this vision through, establishing Select Telecom Group, to provide telecommunications services and solutions to small and mid-sized businesses throughout New York’s Capital Region. John now harnesses his deep, diverse experience in the telecommunications industry and his unending desire to provide clients with the best voice service solutions available to chart a path to success for Subsidium Technologies, Inc. His compassion and strong belief in Karma translates into a corporate culture with uncompromising ethical standards and a team that always acts in the best interests of the people they serve.

John resides in Broadalbin, New York with his fiancée, Pam, and their two German Shepherds, Cato and Coby.

ED DEGENHART

Managing Partner

Ed Degenhart is co-founder and managing partner responsible for developing and overseeing Subsidium’s market strategy, sales, service delivery, and customer retention.

Prior to founding Subsidium, Ed served as a successful account executive with Fortune 500 technology and telecommunications firm Qwest/CenturyLink. He partnered with customers at this telecommunications industry leader to match the right network service solution with the right customer.

Prior to his time at Qwest/Century Link, Ed served as account executive at IKON Technology Services. Throughout his time at this international information technology services enterprise, he worked with customers to interface their unique business blueprint with IKON’s expertise and innovative solutions. This resulted in highly customized approaches to clients’ technology challenges – something Ed is well-known for securing on behalf of Subsidium customers year after year.

Ed’s analytic approach to problem solving, combined with his sincere commitment to building long-term customer relationships, translates into comprehensive solutions executed by a company that truly cares about its customers’ satisfaction. This is the Subsidium Technologies advantage.

Ed sits on the advisory councils for CenturyLink and Level3 Communications – one of only six Tier 1 Internet providers in the world. He is a graduate of SUNY Plattsburgh with a B.S. in Accounting. Ed resides in Malta, New York with his wife, Jennifer, and their two children.

JENNY IZZO

Director, Executive Operations

Jenny Izzo was Subsidium Technologies’ first employee and has seen the enterprise grow from the ground up. Now, more than ten years after her first day on the job, she oversees Subsidium’s back office staff, retention management efforts, and order/problem resolution processes.

As business development manager, Jenny puts 17 years of telecommunications industry experience to work for Subsidium on a daily basis. This experience comes from the years she spent as dial tone specialist and system design representative at Avaya Interconnect, a leading global provider of next-generation business collaboration and communications solutions.

Jenny also draws upon the skills she learned supporting sales professionals and marketing departments focused on helping organizations integrate technology into a viable business model. She spent years working with a list of diverse business clients to design and implement data services and local and long distance telecommunications solutions.

Jenny resides in Stillwater, New York.

MICHAEL MUHLEBECK

Vice President, Public Sector Operations

Michael Muhlebeck oversees complex network design, engineering, project management, and implementation and support tasks for Subsidium Technologies. In this capacity, he applies his 17 years of experience in the telecommunications industry to drive superior results for clients.

Michael built his project management, network engineering, and data support skills from the ground up during his 11 years at Logical Net Corporation, a network-based connectivity and data center services provider based in New York’s Capital District. He also boasts 7 years of experience working directly for Subsidium Technologies as data account manager and design engineer – the position he held before moving on to become director of data services.

Michael has spent more than a decade and a half expanding and refining his skills in the areas of network planning, dedicated internet access, and session initiation protocol/voice over internet protocol service, among many others. His wealth of telecommunications experience and dedication to professional development continue to produce exceptional outcomes for Subsidium clients.

Michael lives in Canajoharie, New York.

JOHN KNIGHT

Strategic Account Manager

John Knight incorporates his years of industry expertise in voice, data, video and network design in his role as senior account manager of data services. He brings more than 16 years of telecommunications experience to Subsidium Technologies, having previously held positions in sales engineering, solutions engineering and network design.

Knight attended Hudson Valley Community College and studied civil engineering. He went on to spend four years as a combat engineer for the Army before joining Windstream Communications, where he built and designed networks for customers. He is a great addition to the Subsidium Team.

John lives in Burnt Hills, New York with his wife Jennifer and three sons.

 ELIZABETH MARTIN

Strategic Account Manager

Elizabeth Martin is a welcome addition to our voice services team. Elizabeth is responsible for managing customer voice orders and service/billing issues. Elizabeth has 8 years of experience in the telecom industry and is highly driven to produce results for our customers. Elizabeth is always willing to take on a challenge and lend a hand. Elizabeth’s dedication is a perfect fit here at Subsidium. Elizabeth resides in Saratoga with her two beautiful children and her two doggies.

CHELSEA MOORE

Account Manager

Chelsea Moore has eight years of experience in the telecom industry. She previously worked in an Order Entry Role, in charge of Processing IP/Data, Transport, and Voice Orders. Before joining Subsidium, she held a Senior title in Service Delivery.

As a Subsidium Account Manager, Chelsea is focused on providing clients industry-leading service and ensuring all their technological needs are met.

Chelsea loves to stay active by skiing, mountain biking, hiking and is set out to complete all 46 Adirondack High Peaks.

Chelsea lives in Malta with her boyfriend and kitty, Gizmo.

TESTIMONIALS

LATEST NEWS

Telephony Consolidation & DID aggregation for Global Manufacturer

Telephony Consolidation & DID aggregation for Global Manufacturer

Telephony Consolidation & DID aggregation for Global Manufacturer

The Challenge

A leading manufacturer of protective industrial products was relocating its headquarters to Albany, NY. The company wanted to take this opportunity to overhaul their communications network and telephony infrastructure company wide. Their goal was to leverage new technology to centralize resources, reduce costs, and improve their communications network.

The Solution

Subsidium Technologies was engaged to review current telecom assets and develop a plan. After assessing the currently topology, Subsidium designed and delivered a private MPLS network combined with centralized telephony infrastruc- ture and telephone number aggregation. We implemented diverse carrier fiber to support the MPLS, SIP, and Internet services.

The Return

  • Improved operational efficiency through centralization of resources.
  • Reduction in telephony infrastructure costs by implementing SIP/MPLS service. l Improved reliability of service with Fiber & Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Leveraging the extensive industry knowledge and experience of Subsidium, the customer was able to build a next generation communications network while reducing overall costs.

SIP/MPLS dynamic for $3B Grocery Retail Enterprise

SIP/MPLS dynamic for $3B Grocery Retail Enterprise

The Challenge

A $3B Grocery Retailer in the northeast was seeking to reduce costs, improve reliabilityandimprovecontroloveritstelecommunicationsassets. Theretailer maintained the typical telecommunications footprint in the stores with a T1 for data and analog lines for voice. In the course of building a datacenter, they were seeking to maximize redundancy for improved network reliabil- ity.

The Solution

Partnering with Subsidium, the retailer was able to develop and execute a detailed plan that leveraged several technologies to deliver a reliable, next generation network, at an optimal price. Starting with stores, we worked with the carrier and the customer’s telephony vendor to reduce the number of analog lines with a migration to dynamic SIP/MPLS service. Additionally, we diversified the allocation of stores to carrier points of presence and edge routers. At the customer’s data center, we delivered diverse fiber paths’ combined with wireless Microwave access service to support the MPLS and company headquarters.

The Return

  • Significant Reduction in Analog Lines with dynamic SIP/MPLS service.
  • Elimination of higher switched usage costs with converged implementation.
  • Improved diversification of service with Fiber, Microwave, and Carrier diversity.
  • Gained greater control over telephony routing with portal control.

Working closely with the customer and its vendors streamlined the process of design, selection and implementation of the converged communications network. This yielded the customer an innovative solution with greater reliability, more control and lower cost.

SIP for Enterprise Contact Center

SIP for Enterprise Contact Center

SIP for Enterprise Contact Center

The Challenge

The largest provider of campsite reservations in North America, changed ownership and had to deploy new IP telephony equipment and carrier services to support over 3+ million callers into their nationwide contact centers. The customer desired to improve cost and control of call flows while integrating more advanced telephony technologies.

The Solution

Subsidium Technologies was engaged early on to collaborate with the customer
and their preferred telephony vendor to ensure we found the right carrier for their needs. To accommodate more control over call flows, Subsidium assisted the customer to become their own Toll Free Responsible Organization. Subsequently, we designed and delivered high capacity SIP connections over diverse fiber providers to ensure maximum reliability. Finally, we leveraged our market knowledge to deliver the most competitive pricing available for Toll Free services from a tier one carrier.

The Return

  • Reduced Costs for Toll Free Services
  • Increased Call Capacity & Diversity
  • Gained greater control over calls with Resporg Services l Employed pioneering technology to improve efficiency

Working closely with the customer afforded us the ability to streamline the process of selection and implementation of the proposed solution. This yielded the customer an innovative solution with more control and lower cost.

CONTACT

VISIT US

DROP US A LINE

Address: 1 Fairchild Square, Suite 101, Clifton Park, NY 12065

Phone: 877.827.4348

Email: info@subsidiumtech.com

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We love to hear from people, so if you’re looking to work with us on a project or just want to send us some love, please do say hello!